About our privacy policy
We care about your privacy. We therefore only process data that we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and our services accessed on it. The effective date for the validity of these terms is 25/04/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse, and what rights you have with respect to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be accessed.
Website software
WordPress
Our website is developed with WordPress software through Mooi Online. Personal data that you make available to us for the purpose of our services will be shared with this party. Mooi Online has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Mooi Online is obliged on the basis of the agreement we have entered into with them to take appropriate security measures. Mooi Online uses cookies to collect technical information regarding your use of the software, no personal data will be collected and/or stored.
Webshop software
Woocommerce
Our online store is developed with software from Woocommerce via Mooi Online. Personal data which you make available to us for the purposes of our services will be shared with this party. Mooi Online has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Mooi Online is obliged on the basis of the agreement we have with them to take appropriate security measures. Mooi Online uses cookies to collect technical information regarding your use of the software, no personal data will be collected and/or stored.
Webshop software
Mooi Online
We purchase web hosting and e-mail services from Mooi Online. Mooi Online processes personal data on our behalf and does not use your information for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Mooi Online has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Mooi Online is obliged to maintain confidentiality on the basis of the agreement.
E-mail and mailinglists
Mooi Online
We use the services of Mooi Online for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Mooi Online has no access to our mailbox and we treat all our e-mail traffic confidentially.
Payment processors
Mollie
For handling (part of) the payments in our online store we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymized) data with third parties. All the above guarantees regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your data longer than permitted under the statutory periods.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later time, we will ask your explicit permission. Your data will not be shared with third parties other than to fulfill accounting and other administrative obligations. These third parties are all bound to secrecy pursuant to the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website are processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, Mooi Online may be required by law to share your data in connection with government fiscal or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities offered by law.
Retention periods
We will retain your information for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Due to applicable administrative requirements we are required to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Your rights
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse we only send copies and copies of your data to your e-mail address already known to us. In case you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of processed requests; in the case of forgetting requests we keep anonymous data. You will receive all copies and transcripts of data in the machine-readable data format used within our systems. You always have the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
Right of Inspection
You always have the right to inspect the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data together with an overview of the processors holding this data, stating the category under which we have stored this data, at the e-mail address known to us.
Right of Rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data have been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data we process or have processed that relates to your person or can be traced back to you. You can make such a request to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf at the e-mail address known to us. In such a case, it is likely that we will no longer be able to continue to provide our services, because the secure connection of data files can no longer be guaranteed.
Right to object and other rights
You have the right in appropriate cases to object to the processing of your personal data by or on behalf of Mooi Online. If you object, we will immediately cease processing your personal data pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of the data we process (or have processed) available to you and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Cookies
Google Analytics
Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Cookies from third parties
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Privacy policy changes
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.
Contact person for privacy matters:
support@soparjewelry.com
